Case management Solution

Secure, smart and customisable online software for

Independent Advocacy, Community Support Services, Counselling and more

What is Seren?Features

Case management Solution

Secure, smart and customisable online software for

Independent Advocacy, Community Support Services, Counselling and more

Seren
individual support
Seren
desktop/tablet/mobile
Seren
group and family work
Seren
uk data centres
Seren
drop-in/helpline
Seren
Bank grade security

Seren – Welsh meaning ‘Star’
A symbol of guidance, protection and joy.

Built on the latest mobile technology with bank-grade security, Seren gives you a comprehensive suite of features in a beautiful package to profile and manage client journeys in individual, group, or drop-in settings. Delivering everything you expect, and a whole lot more, Seren is always-on, secure, and ready for you to deliver the best possible service to the people you support.

Tailor your experience exactly as you need it with in-built customisation.

What is Seren?

Seren

Fully featured and mobile-friendly

Seren is a secure, ready-to-go, mobile-friendly, online case management system for practitioners and teams to manage individual and group support work in the advocacy, community, or private sector.

Seren

bank-grade security and ready to go

Located in industry-leading UK data centres and secured with bank-grade encryption, Seren keeps your data safe. GDPR compliant with customised data retention policies and more.

There are no upfront fees, just one simple monthly or annual subscription.

Seren

Who uses Seren?

Seren is available in different editions. Whether you are a single practitioner, small team or part of a larger organisation, there is a version for you.

Professionals using Seren include counsellors, lifestyle advisors, wellbeing coaches, therapists, trauma specialists, life coaches, independent advocates, support workers, assessors, representatives and even animal workers.

Most of our users work in the advice and advocacy sector, or in private practice. The customisation features of Seren mean you can tailor the experience for even the most specialist of services.

Seren

Empowering your clients journey

Seren places your client, carer, partner or service user at the forefront. Accompany them on their journey through your organisation, providing one or multiple, individual or group services simultaneously, and never lose sight of the crucial work that you do.

You’ve never seen anything like this before

Record Profiles

Simplify data capture, organise files, and gain easy access to information.

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Stay Informed

Let Seren tell you about important information on your personal dashboard.

Analyse and Report

Get powerful insights into your data with reports that integrate with MS Excel.

Futureproof

Built on a platform with millions of hours of live operation, Seren is a reliable partner.

Keep in Touch

With SMS text messaging, dynamic calendars, mailing lists and Outlook integration built in.

OUTCOMES

Measure progress with milestones, outcomes and your own custom star-like assessments.

Stay Compliant

Seren is secure and complies with all UK Data Protection laws, including GDPR.

Grow

With packages to suit your needs, customisable data capture and bolt-ons, Seren grows with you!

Plans For Every Need

Basic
Standard
Solo
Premium
Most popular
Bolt-Ons

Seren Basic Edition

For small teams of 2-15 focused on delivering support to individuals.

Seren Basic Edition gives you the full power of profile customisation and voice dictation, in addition to outgoing SMS and Export to Word.

Create up to ten new client profiles a month per user subscription and receive 20 SMS credits a month per user subscription. Add Bolt-ons that never expire, at any time.

Seren Basic Edition does not include groups, enquiry management, mobile access, action plans or stars. If managing drop-in services, goal setting or outcomes monitoring is important for you, consider Seren Standard Edition.
If you want to access Seren on a mobile device, Seren Premium Edition has everything you will need.

Available on monthly or annual subscription.

 


Seren Standard Edition

For larger teams of up to 25 managing a drop-in advice service or delivering one-to-one support involving goal setting through action plans.

If you perform outcomes monitoring like CORE or SWEMWBS, or use your own star-like measuring tools, consider Seren Premium Edition.

Create up to ten new client profiles a month per user subscription and receive 20 SMS credits a month per user subscription. Top up with Bolt-ons that never expire, at any time.

Seren Standard Edition does not include Groups or mobile access. If these features are important to you, consider Seren Premium Edition.

Available on monthly or annual subscription.


Seren Solo Edition

For professionals working independently and delivering one-to-one support.

Notes, goals, milestones and outcome stars are all standard features for Solo users, as well as 2-way SMS, Email2Seren, and voice dictation.

Seren Solo Edition brings functionality not seen before for individual practitioners to take your service to the next level.

Create up to ten new client profiles a month and receive 20 SMS credits a month. Top up with Bolt-ons that never expire, at any time.

Available on monthly or annual subscription.

Seren Solo Edition does not include Groups. This feature is only in Seren Premium Edition, which is available for single users.


Seren Premium Edition

For individuals or teams of any size.

Seren Premium Edition unlocks every feature to provide a complete suite of tools to record, report and manage your service. Seren Premium Edition includes mobile access and the ability to record support in group settings.

Create up to ten new client profiles a month per user subscription and receive 20 SMS credits a month per user subscription. Top up with Bolt-ons that never expire, at any time

Available on monthly or annual subscription. Multi-year subscriptions are also available.

Bolt-ons

Purchase additional credits, features or custom additions without changing your subscription.

You may experience a seasonal peak in demand or need more SMS credits to send your quarterly newsletter. Bolt-ons are a low-cost flexible solution to meet the temporary peak demands of your service.

Bolt-ons can be purchased at any time for additional profiles, address searches, sms credits or feature unlock from another Edition.

You can also commission development work to integrate a truly bespoke feature into your chosen edition.

Contracts start at the prices above, per user, per month. For full pricing visit shop.serenonline.org or get in touch to arrange your bespoke pricing plan.

Our Awesome Team

We have poured tens of thousands of developer hours, cups of coffee, and office dog walks into creating Seren. 30+ contributors have made it what is it today: apprentices, designers, UX experts, business analysts, legal, marketing, developers, testers, and server admins, not to mention our amazing customer base contributing ideas and feedback to make Seren truly sing. Our leaders are below and you are most welcome to reach out and start a conversation.

Topher Boden

Topher Boden

Product Manager

Burak Atabay

Burak Atabay

Lead Developer

Chris Hill

Chris Hill

Project Lead

Olena Dmytrenko

Olena Dmytrenko

Front-end Designer

Robert Weir

Robert Weir

Database Architect

Belle

Belle

Office Pooch

Our Happy Customers

 

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“The most beautiful case management system I’ve ever seen.”

Ms Oaks

Person-centred Counsellor

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“As a self employed Counsellor, Seren has made my life 10 times easier.”

Mr Jones

Self-employed Counsellor

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“Finally a system that stores and reports on the data I need! The customisation options are brilliant,”

Mr Simmons

Mental Health Advocacy Manager

Coming Soon

 

Analyse and report with the power of AI. Blue Door Software are working hard behind the scenes to bring AI to Seren. Sentiment analysis, live bespoke reporting and even a helping hand to write your case notes in record time are all on their way. The UK's best Casework Management Solution is about to get even better! Expect to see awesome new AI features in your Seren app soon.
Analyse and report with the power of AI. Blue Door Software are working hard behind the scenes to bring AI to Seren. Sentiment analysis, live bespoke reporting and even a helping hand to write your case notes in record time are all on their way. The UK's best Casework Management Solution is about to get even better! Expect to see awesome new AI features in your Seren app soon.

Blue Door AI

The next generation of Casework Management

Make the change today

Supporting You, Supporting Communities

Enquire now or call 0776 424 0025