Our Policies

Privacy Policy

Last Updated on Wednesday 10th January 2024 by Topher Boden

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our Blue Door Software Limited, a company registered in England and Wales with company number 05790036 and registered address Sension House, Denton Drive, Northwich, Cheshire, England, CW9 7LU.
Our Sites https://serenonline.org/, https://app.serenonline.org/ or a unique URL hosted on the serenonline.org/caseworkerconnectonline.org domain or any other website notified to you from time to time.
Personal data Any information relating to an identified or identifiable individual.
Special category personal data Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership.

Genetic and biometric data (when processed to uniquely identify an individual).

Data concerning health, sex life or sexual orientation.

Information about criminal convictions and offences.
Data subject The individual who the personal data relates to.

Personal data we collect about you

If you are one of our clients, we may collect and use the following personal data about you:

  • your name and contact information, including email address and telephone number and company details and your job title;
  • information to check and verify your identity such as your date of birth;
  • your gender;
  • location data;
  • government identifiers such as your passport details;
  • details about your travel itinerary and accommodation;
  • your personal or professional interests;
  • information about how you use our services, website, IT, communication and other systems; and
  • your responses to surveys.

 

Our clients using our services may collect personal data and special category personal data. Special category personal data is only processed for specified, explicit and legitimate purposes, which is to provide our services to our clients at the request of our clients. We will not use special category personal data for any purposes that are incompatible with the purposes for which it was collected.

We collect and use personal data to provide our services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you. In this case, we may have to cancel a service, but we will notify you if this is the case at the time.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

How your personal data is collected

We collect this personal data directly from you in person, by telephone, by e-mail and/or via Our Sites. This includes personal data you provide when you:

  • apply for or use our services;
  • create an account on Our Sites;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; and
  • give us feedback or contact us.

 

However, we may also collect information:

  • from publicly accessible sources based inside the UK such as Companies House;
  • directly from a third party who could be based inside or outside of the UK or the EEA such as:
    • analytics providers such as Google;
    • advertising networks such as Google, Facebook or LinkedIn;
    • search information providers such as Google; and
    • credit reference agencies;
  • from a third party with your consent such as your bank;
  • from cookies, server logs and other similar technologies on Our Sites; for more information on our use of cookies, please see our Cookie Policy.

 

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason such as:

  • where you have given consent;
  • to comply with our legal and regulatory obligations;
  • for the performance of a contract we are about to enter into or have entered into with you or to take steps at your request before entering into a contract; or
  • for our legitimate interests or those of a third party.

 

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

 

The table below explains what we use your personal data for and why.

What we use your personal data for Our reasons for using your personal data
Providing products and or services to you. To perform our contract with you or to take steps at your request before entering into a contract.

To perform our contract with our clients.
Preventing and detecting fraud against you or us. For our legitimate interests or those of a third party, i.e., to minimise fraud that could be damaging for you and/or us.
Activities necessary to comply with professional, legal and regulatory obligations that apply to our business such as under health and safety law. To comply with our legal and regulatory obligations.
Operational reasons, such as improving efficiency, training and quality control. For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
Ensuring the confidentiality of commercially sensitive information. For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information.

To comply with our legal and regulatory obligations.
Statistical analysis to help us manage our business such as in relation to our financial performance, customer base, product range or other efficiency measures. For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you at the best price.
Preventing unauthorised access and modifications to systems. For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for you and/or us.

To comply with our legal and regulatory obligations.
Updating and enhancing customer records. To perform our contract with you or our clients or to take steps at your request before entering into a contract.

To comply with our legal and regulatory obligations.

For our legitimate interests or those of a third party such as making sure that we can keep in touch with our customers about existing orders and new products.
Marketing our services to:

-          existing and former customers; and

-          third parties who have previously expressed an interest in our services.

 For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers.
External audits and quality checks such as for ISO and the audit of our accounts. For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards.

To comply with our legal and regulatory obligations.

 

Where we process special category personal data, we will ensure we are permitted to do so under data protection laws.

Marketing

We may use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by contacting us at support@serenonline.org or using the ‘unsubscribe’ link in our marketing emails.

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.

Who we share your personal data with

We routinely share personal data with:

  • third parties we use to help us run our business such as website hosts, cloud data hosts, lawyers, auditors, insurers and brokers;
  • HM Revenue & Customs, regulators and other authorities;
  • our banks; and
  • credit reference agencies.

We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

We may also need to:

  • share personal data with external auditors in relation to the audit of our accounts;
  • disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations;
  • share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring; usually, information will be anonymised, but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

Where your personal data is held

Personal data may be held at our offices, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’). None of these third parties are based outside of the UK.

How long your personal data will be kept

We will keep your personal data while you have an account with us or we are providing services to you. Thereafter, we will keep your personal data for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf;
  • to show that we treated you fairly; and
  • to keep records required by law.

We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data. When it is no longer necessary to keep your personal data, we will delete or anonymise it.

Transferring your personal data out of the UK

Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK where:

  • the UK government has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
  • a specific exception applies under data protection law.

Your rights

You have the following rights, which you can exercise free of charge:

Access The right to be provided with a copy of your personal data.
Rectification The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten) The right to require us to delete your personal data in certain situations.
Restriction of processing The right to require us to restrict processing of your personal data in certain circumstances, e.g., if you contest the accuracy of the data.
Data portability The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
To object The right to object:

-          at any time to your personal data being processed for direct marketing (including profiling);

-          in certain other situations to our continued processing of your personal data such as processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below).

If you would like to exercise any of those rights, please:

  • email to us—see below: ‘How to contact us’;
  • provide enough information to identify yourself such as your full name and address and any additional identity information we may reasonably request from you; and
  • let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 How to complain

Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

How to contact us

You can contact us by email to support@serenonline.org if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Changes to this privacy policy

We keep our privacy policy under regular review. We may change this privacy notice from time to time, when we do so we will inform you via e-mail and we will post a new version to this website.

 

 

Cookie Policy

Last Updated on Wednesday 10th January 2024 by Topher Boden

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

We are Blue Door Software Limited, a company registered in England and Wales with company number 05790036 and registered address Sension House, Denton Drive, Northwich, Cheshire, England, CW9 7LU.

Our websites

This cookie policy relates to https://serenonline.org/, https://app.serenonline.org/ or a unique URL hosted on the serenonline.org/caseworkerconnectonline.org domain or any other website notified to you from time to time.

Cookies

A cookie is a small text file which is placed onto your device such as your computer, smartphone or other electronic device when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data may be aggregated or statistical, which means that we will not be able to identify you individually.

We use the following cookies:

      • Strictly necessary cookies. These are cookies that are required for the operation of our website.
      • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      • Functionality cookies. These are used to recognise you when you return to our website. [This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).]
      • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. [We will use this information to make our website and the advertising displayed on it more relevant to your interests.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose
Cookie yes cookieyes-consent CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors.
Google re-captcha _GRECAPTCHA This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
Stripe __stripe_mid Stripe sets this cookie cookie to process payments.
Stripe __stripe_sid Stripe sets this cookie cookie to process payments.
Woocommerce wp_woocommerce_session_* The first two cookies contain information about the cart and simply help WooCommerce know when the cart data changes. The third cookie wp_woocommerce_session_ contains a unique code for each customer which corresponds to an entry in the custom wp_woocommerce_sessions table in the database.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Google, Youtube, Stripe

To deactivate the use of third party advertising cookies, you may visit the third party’s website to manage the use of these types of cookies.

Cookies in emails

As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These help us to understand whether you have opened an email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email.

The types of cookies we use are:

    • Web beacons. These cookies are tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
    • Link tracking. Our emails may contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future messages to you.

Consent to use cookies and changing settings

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. For further information about cookies and how to disable them please go to www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

How to contact us

Questions, comments and requests regarding this cookie policy are welcomed and should be emailed to support@serenonline.org

If you have any complaints relating to our cookie policy or our use of your personal data, we would appreciate that you contact us first. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Further information can be found awww.ico.org.uk.

Changes to this cookie policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

CORPORATE SOCIAL RESPONSIBILITY POLICY

Last Updated on Wednesday 10th January 2024 by Topher Boden

Introduction to Corporate Social Responsibility (CSR)

CSR refers to the way in which businesses regulate themselves in order to ensure that all of their activities positively affect society as a whole. CSR policies aim to guarantee that companies work ethically, considering human rights as well as the social, economic and environmental impacts of what they do as a business. Businesses should meet, and aim to exceed, any relevant legislation, and if legislation does not exist in a particular area, the company should ensure they carry out best practices anyway.

Blue Door Software Limited are committed to ensuring that any business undertakings are conducted as ethically as possible by following the below policy.

Who we are and what we do

Blue Door Software started out as an idea behind a real blue door in 2003. Following formal incorporation in 2006, we have created functional, highly-usable, and beautiful software solutions for charities, not-for-profit organisations, academic institutions and SMEs.

We’re an independent software company that builds and licences desktop, web, and mobile software applications to third sector organisations across the UK. We also develop software for universities and colleges and the private sector.

The mission: To help organisations meet specific data capture and reporting obligations with software that makes it easier to capture, analyse and share information. Or to put it another way, to use technology to make life a little bit easier.

Our Head of Product has more than 20 years experience of third sector software development. Heading up a team consisting of a Product Manager with more than 10 years experience working in and with the third sector, software developers, graphic designers, testers, and database administrators. We’ve got the perfect mix to create compelling software.

Looking after Employees

Equal opportunities: Blue Door Software Limited is committed to equal opportunities and is registered as a Disability Confident Employer. For confirmation go to:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1115570/disability-confident-list-of-employers.csv
(line 1987 as of 10/11/2022).

Modern Slavery: We are fully compliant with the Modern Slavery Act 2015 and believe in full transparency, to view our statement go to:
https://serenonline.org/privacy-policy/#my-tabs|3

 

Training and Development: Staff development is as important to us as it is them. Where training opportunities arise, we ensure that wherever possible this is facilitated.

Fair pay: Nobody likes to be undervalued, Blue Door Software Limited ensure that our staff are paid fairly and in-line with the market value for their role. We also offer a company pension scheme where staff can choose either our provider or if they prefer, we pay into their existing scheme.

Company benefits: We don’t let our staff go unrewarded. So long as a team member continues to do their job competently and has not been subject to disciplinary action, perks such as paid meals out with their families and even company vehicles are enjoyed.

Looking after Customers

We would be nothing without our customers. To thank them and ensure that we have a positive and lasting relationship, we provide excellent customer service, competitive pricing and even charitable donations are made to our third sector customers. We provide concise and clear information to all of our customers via our website and regular emails, as we say “You are never alone with Blue Door Software/Seren”

Suppliers’ Standards

We never buy services without researching our suppliers first. As a bare minimum all of our suppliers have statements and policies relating to their compliance with the Modern Slavery Act 2015, Bribery Act 2010 and Corporate and Social Responsibility. As an example, our main servers are hosted with ANS who not only have an exceptional record with the aforementioned compliance but are also a carbon neutral company helping to look after our environment and our future.

Measurement

It’s great setting goals and standards, but we have to keep to them. To ensure this, we make annual reviews and hold regular discussions to ensure that Blue Door Software are more than just compliant, but can be regarded by all as a socially responsible company.

Modern Slavery Policy
Last Updated on Wednesday 10th January 2024 by Topher Boden

Introduction

Modern Slavery is a violation of an individual’s fundamental human rights and is against the law. We fully support the Modern Slavery Act 2015 (‘the Act’) which aims to put an end to all types of modern slavery in the UK. In particular, section 54 of the Act strives to make sure slavery and human trafficking doesn’t take place in business and supply chains both here in the UK and overseas. The definition of  Modern Slavery includes slavery, forced or coerced labour, human trafficking, child labour and inhumane or discriminatory treatment.

Blue Door Software Limited is an independent software company that builds and licences desktop, web, and mobile software applications to third sector organisations across the UK. We also develop software for universities and colleges and the private sector.

Blue Door Software Limited, a company registered in England and Wales with company number 05790036 and registered address Sension House, Denton Drive, Northwich, Cheshire, England, CW9 7LU.

Supply chain

Blue Door Software Limited operate from numerous locations throughout the United Kingdom. For services provided in the UK we use our own staff together with a network of approved partners and sub-contractors. Procurement due diligence is carried out on all on-boarded suppliers at the start of the relationship and throughout the term of our relationship with those suppliers. Our standard service level agreements include a Code of Conduct clause that reflects our commitment to protecting human rights – including the prevention of modern slavery.

Our policy

Blue Door Software Limited’s Modern Slavery Policy is reviewed annually. Blue Door Software Limited are committed to ensuring there is no modern slavery or any scope for modern slavery in our supply chain or in any part of our business operations. It applies to everyone in our organisation and is available on our corporate website and intranet.

We will continue to encourage and strive towards a culture where staff and managers are aware of their responsibilities in identifying any potential modern slavery practice and bringing it to the attention of the directors.

Compliance

All of our employees, sub-contractors, agents and partners are required to carry out all services ethically whilst promoting good working practices at all levels in accordance with the Act, without reservation.

Blue Door Software Limited have systems in place to ensure we:-

    • Identify and mitigate the potential risk areas within our supply chain.
    • Educate and inform our supply chain of our expectations in regard to eliminating the risk of modern slavery within our supply chain.
    • Regularly monitor all our supply chain partners, agents and sub-contractors.
    • Monitor potential risks and constantly look at new ways to improve.
    • Protect whistle-blowers.

 

Ethics and Anti-Bribery Policy
Last Updated on Wednesday 10th January 2024 by Topher Boden

As a responsible and ethical business, Blue Door Software Limited has zero tolerance for corruption.

We, at Blue Door Software Limited, perform our operations in honesty and morality in any place of the United Kingdom in which we are operational.

We constantly improve the quality of our products and services, and maintain our honesty, fairness, respect, responsibility, integrity and trust.

There is no illegal or unethical conduct on behalf of either the directors or the employees that is to the benefit of the company.

We, at Blue Door Software Limited, will not jeopardise our principles for the short term benefit. The moral performance of our company is the sum of the morality of the employees working here.

Our professional ethics is to have the courage to say and do the right thing. To have the integrity to deal with others with respect. To avoid conflict of interest between personal and professional relationships.

The entire staff of Blue Door Software Limited demonstrate ethical behavior, thus contributing to the high esteem the company has gained.

Respectable working environment .

Blue Door Software Limited provides services across the United Kingdom.

We all have our part in ensuring that our workplace is respected and professional. We are all expected to:

    • Promote a working environment without discrimination or harassment due to race, colour, religion, sex, nationality, disability or any other factor.
    • Perform our operations in full compliance with the laws of the United Kingdom.

ANTI BRIBERY POLICY

Blue Door Software Limited is committed to high standards of ethical behaviour and requires Management, all employees, business associates and other stakeholders, with whom they conduct business with, to comply with this policy without exception.

All Employees/Staff, including Management, have been trained in relation to this policy.

Blue Door Software Limited prohibits bribery.

Blue Door Software Limited will not take part in bribery, corruption or any other illegal act.
To do so will lead to dismissal or termination of the business relationship.

Blue Door Software Limited is committed to comply with all applicable anti-bribery laws

Blue Door Software Limited deems bribes to include facilitation payments even if these are tolerated in the country where business is being conducted.

Blue Door Software Limited only permits the receiving and giving of gifts and hospitality where it is reasonable and proportionate to a business relationship. It will not be undertaken at all if there is any risk that it may be seen to influence decision making.

Blue Door Software Limited will not accept business where corrupt practices are involved and will not continue with those particular customer or other stakeholder relationships if any instances arise.

Where legal and other commercial relationships may be different in certain countries to those expected by this policy, a Director will decide on the due diligence arrangements that would need to take place before any business relationship was entered into. However, without exception, Blue Door Software Limited does not engage in the offering or accepting of bribes or other inducements. Blue Door Software Limited will not knowingly take part in any transaction where corrupt practices form any part of the arrangement.

Where agents or other parties represent Blue Door Software Limited they will be required, as part of their contractual obligations, to agree to follow this policy. All their remuneration and expenses must lawful, reasonable, justified and supported by documentary evidence.

Conflicts of interest are not acceptable. It is a condition of employment that Management and Employees/Staff do not conduct private business, political or charitable activities within Blue Door Software Limited without prior written consent of a Director. It is a contractual requirement that all contractors, agents and other parties declare to Blue Door Software Limited – prior to representing Blue Door Software Limited in any way – if they have any actual or potential conflict of interest with a particular

Blue Door Software Limited does not make any political or charitable donations without the prior written agreement of a Director.

Management, staff and contractors have confidential reporting channels to raise concerns – can also be known as whistleblowing. However, all line management are briefed as to how to deal with any concerns reported to them and it is a serious disciplinary matter not to report and investigate any such concerns.

 

Refund Policy

Last Updated on Wednesday 10th January 2024 by Topher Boden

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a refund, your account must be unused within the period.

Several products are exempt from being refunded, these include but are not limited to:

    • Bolt-ons

    • Add-ons

    • Credits (SMS, Email, Postcode lookup)

To complete your refund, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

    • Any item where the return request was made more than 30 days after the order was placed

Refunds

Once your return request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 working days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at topher@bluedoorsoftware.co.uk.

 

Sale items

Only regular priced products may be refunded. Sale products cannot be refunded.

Exchanges

We do not offer exchanges of any kind.

Gifts

No refunds can be made if the product was not purchased by the account holder.

Need help?

Contact us at topher@bluedoorsoftware.co.uk for questions related to refunds.

Carbon Reduction Plan

Supplier name: Blue Door Software Limited

Publication date: January 2024

Commitment to achieving Net Zero

Blue Door Software Limited is committed to achieving Net Zero emissions by 2050.

Baseline Emissions Footprint

Baseline emissions are a record of the greenhouse gases that have been produced in the past and were produced prior to the introduction of any strategies to reduce emissions. Baseline emissions are the reference point against which emissions reduction can be measured.

Baseline Year:2022

Additional Details relating to the Baseline Emissions calculations.

This is a new baseline due to a new office location

Baseline year emissions:

EMISSIONS

TOTAL (tCO2e)

Scope 1

0*

Scope 2

0.827

Scope 3

(Included Sources)

1.25

 

4. Upstream transportation & distribution       

0.0**

5. Waste generated in operations                  

0.0***

6. Business travel                                            

0.24

7. Employee commuting                                 

0.48

Employee teleworking (optional)

0.53

Downstream transportation & distribution

0.0**

Total Emissions

2.077

 

* Our assets contain 100% carbon neutral hosting (https://www.ans.co.uk/our-sustainability/) and an electric company vehicle.
** This is a service-based business with no physical products being transported

*** This is an office-based business with no formal waste monitoring and negligible emissions arising from waste generated

Current Emissions Reporting

Reporting Year: 2023

The current reporting year is our baseline year

EMISSIONS

TOTAL (tCO2e)

Scope 1

0

Scope 2

0.821

Scope 3

(Included Sources)

1.11

 

4. Upstream transportation & distribution       

0.0

5. Waste generated in operations                  

0.0

6. Business travel                                            

0.20

7. Employee commuting                                 

0.38

Employee teleworking (optional)

0.53

Downstream transportation & distribution

0.0

Total Emissions

1.931

Emissions reduction targets

In order to continue our progress to achieving Net Zero, we have adopted the following carbon reduction targets.

We project that carbon emissions will decrease over the next four years to 1.5 tCO2e by 2027. This is a reduction of 25% from 2022

Carbon Reduction Projects

Completed Carbon Reduction Initiatives

The following environmental management measures and projects have been completed or implemented since the 2022 baseline.

  • Purchase of a fully electric company car, replacing a diesel model
  • Installation of LED lighting controls
  • Cessation of air conditioned office space
  • Vastly reduced travel by road, sea and air

In the future we hope to implement further measures such as further reduced travel by road, sea or air and even greater use of remote meeting tools such as Zoom and Teams, particularly for internal meetings.

Declaration and Sign Off

This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standard for Carbon Reduction Plans.

Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard[1] and uses the appropriate Government emission conversion factors for greenhouse gas company reporting[2].

Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard[3].

This Carbon Reduction Plan has been reviewed and signed off by the board of directors (or equivalent management body).

Signed on behalf of the Blue Door Software Limited

Kate Ormerod
Director
10 January 2024

[1]https://ghgprotocol.org/corporate-standard

[2]https://www.gov.uk/government/collections/government-conversion-factors-for-company-reporting

[3]https://ghgprotocol.org/standards/scope-3-standard