Add additional modules, or functions to your Seren Premium app for a one-time price with no changes to your subscription.

Add an interactive referral portal to Seren!

The Online Referrals bolt-on consists of two modules that make it easy and convenient for you to receive and manage referrals from various sources.

The Referral Portal

This is an online portal that allows people to refer themselves or others to your services. It has two secure and user-friendly forms: one for self-referrals and one for third-party referrals from professionals, family or friends. You can link to the portal from your website, email signature or even a QR code for your marketing!

The Referral Module

This is a dedicated module that helps you process and manage your incoming referrals. You can accept or decline referrals and create client profiles with just one click. You can also add Business Rules to your Referral Module and notify relevant staff of the new case to be allocated or worked with.

Teams

Stay secure with ‘Teams’ and ‘Case Teams’ restiction templates. Allow your staff to access only the cases allocated to their team or project. With Teams, the users access is isolated only to cases assigned to themselves or a member of their team. With Case Teams, users can only view and edit cases of a specific type, other case types will be blocked from viewing/editing to unauthorised team members.

Combine this with Custom Roles to perfectly define your access restrictions.

Notifications

Activate notifications for additional functions such as tasks or custom actions and receive an email or sms to always keep you in the loop.

Feedback Forms

With a bespoke feedback form, you can easily collect feedback from your clients at any stage of your service. Whether you want to get their opinions after closing a case, completing a group session, or any other occasion, you can send them a request through the app. You can also link to the form by QR code and include it in your presentations or paperwork. This way, your clients can scan the code with their smartphones and fill out the form securely and anonymously if they prefer.

Risk Assessments

A risk assessment tab in your Seren app can help you identify and manage the potential hazards and risks that may arise in your service delivery. By using Seren’s risk assessment tab, you can:

• Evaluate the likelihood and impact of different risks and prioritise the most urgent ones
• Implement effective control measures to prevent or reduce the negative consequences of the risks
• Monitor and review the effectiveness of the control measures and make adjustments as needed
• Communicate the risk assessment results and recommendations to your stakeholders and clients
• Comply with the legal and ethical requirements for health and safety in your sector

A risk assessment can help you improve the quality and efficiency of your service, as well as enhance the trust and satisfaction of your clients.

Business Rules

With bespoke Business Rules, you can customise your Seren app to suit your needs and boost your efficiency. Business Rules allow you to:

• Set reminders for important tasks and deadlines
• Automate the sending of reports to your manager or stakeholders at your preferred time and date
• Get notified of any changes or updates in your cases, such as allocations, inactivity, or high risk
• Use a professional and mobile-friendly email template with your organisation’s domain/email address for your communications

Business Rules can help you streamline your workflow and stay on top of your cases.

Custom Roles

Custom roles let you tailor your Seren app to match your organisation’s needs and team structure. You can create roles that reflect the specific job titles and responsibilities of your staff, such as IMHA, RPR, or Student placements. With custom roles, you can:

• Control what each user can access and edit within your Seren app
• Filter the data that each user can see based on their role and relevance
• Simplify the user interface and workflow for each role by hiding unnecessary or sensitive information
• Enhance the compliance and efficiency of your service delivery

Bespoke Development

Commission software development to add a completely bespoke function, module or tab to your Seren app. Contact your Product Manager today for more information.

Knowledge Base

The Seren Knowledge Base is a valuable resource that can help your team get the most out of your Seren app. The Knowledge Base can:

• Explain the features and functions of your Seren app in a clear and concise way
• Provide step-by-step instructions and screenshots for common tasks and scenarios
• Answer frequently asked questions and troubleshoot common issues
• Share tips and best practices for using your Seren app effectively and efficiently
• Enhance the user experience and satisfaction of your team and clients

Our Knowledge Base can also save you time and money by reducing the need for training and support. Your team can access the user guide anytime and anywhere, and learn at their own pace.

Bespoke User Guides

We also offer a bespoke user guide writing service that can create a guide tailored to your needs and preferences. We can:

Write the content in your preferred style
Incorporate your organisation’s branding and logo
Include custom screenshots and graphics
Update the guides as your Seren app evolves
Deliver the user guide in our easy to navigate online knowledge base platform

If you are interested in our user guide writing service, please contact us today for a free quote and consultation. We would love to hear from you and help you create a user guide that suits your organisation.

Purchase additional features, credits or custom functions without changing your subscription. You may experience a seasonal peak in demand or need more SMS credits to send your quarterly newsletter. Bolt-ons are a low-cost flexible solution to meet the temporary peak demands of your service. Bolt-ons can be purchased at any time for additional profiles, address searches, sms credits or feature unlock from another Edition. You can also commission development work to integrate a truly bespoke feature into your chosen edition.

Profiles

Do you need a few extra profiles this month?
Bolt on some Profile Credits to add more, they never expire so you can keep a few in reserve for those busier months.

Upgrade to Seren Premium Edition to create an unlimited number of enquiries.

Postcode

Save time and get more accurate data with Postcode Look-up Credits.
Search by first line of address or post code and insert the correct address from the Royal Mail database.

SMS

Take full advantage of Seren’s SMS Text Messaging features by adding Credits to your account.
These never expire so they are ready when you need them.

Enquiries

Do you need a few extra enquiry profiles this month?
Bolt on some Enquiry Credits to add more, they never expire so you can keep a few in reserve for those busier months.

Upgrade to Seren Premium Edition to create an unlimited number of enquiries.

Dictation

Nobody actually enjoys typing!
Take full advantage of Seren’s Dictation feature by adding Credits to your account.
These never expire so they are ready when you need them.