Case management Solution
Secure, smart and customisable online softwarefor your Advocacy, Counselling, Community Support or Advice Service
individual support
desktop/tablet/mobile
group and family work
uk data centres
drop-in/helpline
Bank grade security
Seren – Welsh meaning ‘Star’
A symbol of guidance, protection and joy.
Built on the latest mobile technology with bank-grade security, Seren gives you a comprehensive suite of features in a beautiful package to profile and manage client journeys in individual, group, or drop-in settings. Delivering everything you expect, and a whole lot more, Seren is always-on, secure, and ready for you to deliver the best possible service to the people you support.
Tailor your experience exactly as you need it with in-built customisation.
What is Seren?
Fully featured and mobile-friendly
Seren is a secure, ready-to-go, mobile-friendly, online case management system for practitioners and teams to manage individual and group support work in the advocacy, community, or private sector.
bank-grade security and ready to go
Located in industry-leading UK data centres and secured with bank-grade encryption, Seren keeps your data safe. GDPR compliant with customised data retention policies and more.
There are no upfront fees, just one simple monthly or annual subscription.
Who uses Seren?
Seren is available in different editions. Whether you are a single practitioner, small team or part of a larger organisation, there is a version for you.
Professionals using Seren include counsellors, lifestyle advisors, wellbeing coaches, therapists, trauma specialists, life coaches, independent advocates, support workers, assessors, representatives and even animal workers.
Most of our users work in the advice and advocacy sector, or in private practice. The customisation features of Seren mean you can tailor the experience for even the most specialist of services.
Empowering your clients journey
Seren places your client, carer, partner or service user at the forefront. Accompany them on their journey through your organisation, providing one or multiple, individual or group services simultaneously, and never lose sight of the crucial work that you do.
You’ve never seen anything like this before
Record Profiles
Simplify data capture, organise files, and gain easy access to information.
Stay Informed
Let Seren tell you about important information on your personal dashboard.
Analyse and Report
Get powerful insights into your data with reports that integrate with MS Excel.
Futureproof
Built on a platform with millions of hours of live operation, Seren is a reliable partner.
Keep in Touch
With SMS text messaging, dynamic calendars, mailing lists and Outlook integration built in.
OUTCOMES
Measure progress with milestones, outcomes and your own custom star-like assessments.
Stay Compliant
Seren is secure and complies with all UK Data Protection laws, including GDPR.
Grow
With packages to suit your needs, customisable data capture and bolt-ons, Seren grows with you!
Plans For Every Need
Seren Basic Edition
For small teams of 2-15 focused on delivering support to individuals.
Seren Basic Edition gives you the full power of profile customisation and voice dictation, in addition to outgoing SMS and Export to Word.
Create up to ten new client profiles a month per user subscription and receive 20 SMS credits a month per user subscription. Add Bolt-ons that never expire, at any time.
Seren Basic Edition does not include groups, enquiry management, mobile access, action plans or stars. If managing drop-in services, goal setting or outcomes monitoring is important for you, consider Seren Standard Edition.
If you want to access Seren on a mobile device, Seren Premium Edition has everything you will need.
Available on monthly or annual subscription.
Seren Standard Edition
For larger teams of up to 25 managing a drop-in advice service or delivering one-to-one support involving goal setting through action plans.
If you perform outcomes monitoring like CORE or SWEMWBS, or use your own star-like measuring tools, consider Seren Premium Edition.
Create up to ten new client profiles a month per user subscription and receive 20 SMS credits a month per user subscription. Top up with Bolt-ons that never expire, at any time.
Seren Standard Edition does not include Groups or mobile access. If these features are important to you, consider Seren Premium Edition.
Available on monthly or annual subscription.
Seren Solo Edition
For professionals working independently and delivering one-to-one support.
Notes, goals, milestones and outcome stars are all standard features for Solo users, as well as 2-way SMS, Email2Seren, and voice dictation.
Seren Solo Edition brings functionality not seen before for individual practitioners to take your service to the next level.
Create up to ten new client profiles a month and receive 20 SMS credits a month. Top up with Bolt-ons that never expire, at any time.
Available on monthly or annual subscription.
Seren Solo Edition does not include Groups. This feature is only in Seren Premium Edition, which is available for single users.
Seren Premium Edition
For individuals or teams of any size.
Seren Premium Edition unlocks every feature to provide a complete suite of tools to record, report and manage your service. Seren Premium Edition includes mobile access and the ability to record support in group settings.
Create an unlimited number of client profiles and receive 20 SMS credits each month per user subscription. Top up with Bolt-ons that never expire, at any time
Available on monthly or annual subscription. Multi-year subscriptions are also available.
Bolt-ons
Purchase additional credits, features or custom additions without changing your subscription.
You may experience a seasonal peak in demand or need more SMS credits to send your quarterly newsletter. Bolt-ons are a low-cost flexible solution to meet the temporary peak demands of your service.
Bolt-ons can be purchased at any time for additional profiles, address searches, SMS credits or feature unlock from another Edition.
Premium Edition customers can also commission development work to integrate truly bespoke features into Seren.
Basic
Our lowest price plan- Best for small teams and new projects
- Learn more
- For 2-15 users
- Desktop or tablet
- Dashboard
- Stickers
- Tags
- Profiles
- Notes
- Tasks
- SMS (outgoing)
- Voice dictation
- Calendar
- Reports
- Export to Word
- Sign in with…
- GDPR compliant
- Accessible themes
- UK servers
- Email support
Standard
Our standard plan- Handle one-time enquiries with ease
- Learn more
- For 2-25 users
- Desktop or tablet
- Milestones
- Goals
- Mailing lists
- Enquiries
- Snippets
- Phone support
SOLO
Best for Individuals- The perfect plan for sole traders
- Learn more
- For individuals
- Desktop, tablet and mobile
- SWEMWBS
- Outcome Stars
- Custom outcomes
- SMS (outgoing & incoming)
- Email2Seren
- Mobile access
- Priority support
Premium
Experience the Serenity- The full experience
- Learn more
- For 1-unlimited users
- Desktop, tablet and mobile
- Online referral forms
- Groups & Workshops
- Family work
- Case templates
- Unlimited profiles & cases
- Outlook Calendar
- Outlook Mail
- Add bespoke functions
Basic
Our lowest price plan- Best for small teams and new projects
- Learn more
- For 2-15 users
- Desktop or tablet
Standard
Our standard plan- Handle one-time enquiries with ease
- Learn more
- For 2-25 users
- Desktop or tablet
SOLO
Best for Individuals- The perfect plan for sole traders
- Learn more
- For individuals
- Desktop, tablet and mobile
Premium
Experience the Serenity- The full experience
- Learn more
- For 1-99 users
- Desktop, tablet and mobile
Contracts start at the prices above, per user, per month. For full pricing visit shop.serenonline.org or get in touch to arrange your bespoke pricing plan.
Our Happy Customers
“OMG I love it!”
“With Seren we finally have a system that caputures the data we need! Our bespoke reporting is perfect for our internal and external needs. Being able to customise so much ourselves is brilliant.”
“As a self employed Counsellor, Seren has made my life 10 times easier.”
Our Awesome Team
We have poured tens of thousands of developer hours, cups of coffee, and office dog walks into creating Seren. 30+ contributors have made it what is it today: apprentices, designers, UX experts, business analysts, legal, marketing, developers, testers, and server admins, not to mention our amazing customer base contributing ideas and feedback to make Seren truly sing. Our leaders are below and you are most welcome to reach out and start a conversation.
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